What is your return policy?
We offer a 30-day return policy on resellable merchandise. If a product has been opened or there’s an issue with it, please contact us so we can work on finding a solution for you.
How do I return an item?
Whenever possible, please reach out to us by phone, email, or chat before returning an item. There may be alternative solutions we can offer. If a return is necessary, we’ll provide you with a return number and the address to send it back to.
How long does it take to process a refund?
Refunds are typically processed within 48 hours of receiving the returned item, though it’s often handled within just a few hours.
Will I be refunded the full amount, including shipping?
For new returns, we refund the cost of the product(s) minus the shipping charges. If there’s another reason for the return, we’ll assess it on a case-by-case basis to ensure a fair resolution.
What if there’s an issue with my order?
If you experience any problems with your order, please let us know right away. We’ll work with you to resolve the issue promptly. For returns, contact us with your order number and details about the item(s) you need to return. We’ll respond quickly with instructions on how to proceed.
What should I do if my order hasn’t arrived within the expected delivery time?
Based on our extensive ecommerce experience, delayed deliveries usually stem from one of two scenarios:
- Someone in your household or workplace may have brought in the package without notifying anyone.
- Carriers like USPS sometimes scan packages as delivered a day before they actually arrive in your mailbox, especially during busy seasons.
If you can give it an extra day after the “delivered” status, it may arrive. If it still hasn’t shown up or you’d prefer not to wait, please reach out to us, and we’ll investigate the situation and ensure you’re taken care of.