Doug's Custom Lures ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information. By using our website and placing orders, you agree to the practices described here.
What We Know About You
Information You Provide Directly
When you place an order or create an account, we collect your name, shipping address, email address, and phone number. We do not store or see your credit card information — payments are processed securely through BigCommerce/Stripe and PayPal. We never handle your card data directly.
Information Collected Automatically
When you visit our site, we collect standard usage data including pages visited, time on site, browser type, and referring URLs. This is done through Google Analytics and the Meta Pixel. This data is aggregated and used to understand how people find and use the site.
Email Marketing
If you opt in to our email list, your address is stored and managed through Omnisend. This is always opt-in — we do not add customers to marketing lists without their consent.
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Send order confirmations and shipping notifications
Send marketing emails if you have opted in
Improve the website and understand how customers find us
Respond to questions and support requests
Who We Share Your Information With
We do not sell your personal information. Ever. We share only what is necessary to operate the business:
Shipping Carriers
USPS, FedEx, UPS, or DHL — your name and address to fulfill your order.
Payment Processors
Stripe and PayPal — to process transactions securely. We never see or store your card data.
Google & Meta
Anonymized analytics and advertising data via their respective pixels.
Omnisend
Email addresses for customers who have opted in to marketing.
Cookies
Our site uses cookies to support site functionality, analytics, and advertising. Google Analytics and the Meta Pixel both set cookies when you visit. You can control cookie behavior through your browser settings or opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
How Long We Keep It
We retain order and account information as long as necessary to fulfill orders, handle returns, and meet legal obligations. You can request deletion of your account and associated data at any time by contacting us.
Security
We take reasonable precautions to protect your information. Payment data is handled entirely by PCI-compliant processors — we never see or store card numbers. No method of transmission over the internet is 100% secure, but we do our part to keep your data safe.
Children's Privacy
Our site is not directed at children under 13 and we do not knowingly collect information from anyone under 13.
Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of the site after changes constitutes acceptance of the updated policy.
Questions?
If you have any questions about this policy or your data, reach out and we'll get back to you promptly.
Contact Us